Establish & Terminate Service

Establish Service

To establish utility service - gas, water, wastewater - in the City of Madison, please come to City Hall, 132 North Main Street, during office hours - 8:00 am to 5:00 pm. 

You will need: 1) a picture id, 2) for owner occupants: a copy of your deed; for rental occupants: a copy of your lease, and 3) a completed a Utility Service form. If you would like to complete the form in advance, please download and print the following:

Utility Service - Residential Move-In Application (PDF)

Utility Service - Commercial Move-In Application (PDF)

Learn about ways to pay.

Terminate Service

To terminate utility service - gas, water, wastewater - in the City of Madison, please come to City Hall, 132 North Main Street, during office hours - 8:00 am to 5:00 pm.

You will need: to complete a Utility Service - Move Out Application. If you would like to complete the application in advance, please download and print the following: 

Utility Service - Move Out Application (PDF)

Safety Notices

Gas Customer Safety Notices (PDF)